1. Introduction

Welcome to KennedySMM ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media marketing platform (the "Service"). Please read this Privacy Policy carefully.

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Create an account on our platform
• Complete your profile information
• Make payments or add funds to your account
• Contact our customer support
• Participate in surveys or promotions

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Usage Data: Pages visited, time spent, features used
• Device Information: IP address, browser type, operating system
• Location Data: Approximate location based on IP address
• Cookies and Tracking Technologies: As described in Section 7

2.3 Campaign Data

When you create advertising campaigns, we collect:

• Campaign objectives and targeting parameters
• Ad creatives and copy
• Performance metrics and analytics
• Billing and payment information

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Create and manage your account
• Process payments and maintain account balances
• Create, manage, and optimize your advertising campaigns
• Provide customer support and respond to inquiries

3.2 Platform Improvement

• Analyze usage patterns to improve our Service
• Develop new features and functionality
• Conduct research and analysis for product development
• Test and optimize campaign performance algorithms

3.3 Communication

• Send important service notifications and updates
• Provide campaign performance reports and insights
• Send marketing communications (with your consent)
• Respond to your questions and support requests

3.4 Legal Compliance

• Comply with legal obligations and regulatory requirements
• Protect against fraudulent or illegal activities
• Enforce our Terms of Service and other agreements
• Protect the rights, property, and safety of our users

4. Data Sharing & Disclosure

We may share your information in the following circumstances:

4.1 With Service Providers

We share information with third-party service providers who help us operate our Service:

• Payment Processors: To handle financial transactions securely
• Cloud Hosting Providers: For data storage and infrastructure
• Analytics Providers: To analyze usage patterns and improve our Service
• Customer Support Platforms: To provide customer service

4.2 For Legal Reasons

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests and investigations
• To protect against legal liability
• To prevent or investigate potential wrongdoing

4.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred to the new owners.

4.4 With Your Consent

We may share your information with third parties when you give us explicit permission to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

5.1 Security Measures

• Encryption: Data is encrypted in transit using SSL/TLS and at rest
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Regular security awareness training for staff
• Backup Systems: Regular data backups and disaster recovery plans

5.2 Payment Security

All payment transactions are processed through secure payment gateways. We do not store your complete payment card details on our servers.

5.3 Incident Response

In the event of a data breach, we have procedures in place to:

• Contain and assess the breach
• Notify affected users and authorities as required by law
• Implement remediation measures
• Review and improve security practices

6. Your Rights & Choices

Under the Nigeria Data Protection Regulation (NDPR) and other applicable laws, you have certain rights regarding your personal information:

6.1 Access and Portability

• Request access to the personal information we hold about you
• Request a copy of your data in a structured, machine-readable format
• Review and verify the accuracy of your information

6.2 Correction and Deletion

• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (right to be forgotten)
• Withdraw consent for data processing where applicable

6.3 Restriction and Objection

• Request restriction of processing in certain circumstances
• Object to processing of your personal information
• Object to automated decision-making and profiling

6.4 Marketing Preferences

• Opt-out of marketing communications at any time
• Adjust notification preferences in your account settings
• Unsubscribe from email newsletters using the link provided

To exercise any of these rights, please contact us using the information provided in Section 11. We will respond to your request within 30 days.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality
• Performance Cookies: Collect information about how you use our site
• Functionality Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant advertisements

7.2 Managing Cookies

You can control cookie preferences through:

• Your browser settings (most browsers allow you to refuse cookies)
• Our cookie consent banner when you first visit our site
• Third-party opt-out tools for advertising cookies

Please note that disabling cookies may affect the functionality of our Service and some features may not work properly.

8. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information from our servers.

9. International Transfers

Your information may be transferred to and processed in countries other than Nigeria, where data protection laws may differ.

When we transfer your information internationally, we implement appropriate safeguards such as standard contractual clauses to ensure your information remains protected according to this Privacy Policy and applicable laws.

By using our Service, you consent to the transfer of your information to countries outside Nigeria, including the United States and European Union member states.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We will also notify you via email or through a prominent notice on our Service before the change becomes effective, if the changes are material.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the National Information Technology Development Agency (NITDA) if you believe our processing of your personal information violates applicable data protection laws.