Help Center

Find answers to common questions and get support

Frequently Asked Questions

Creating your first ad campaign is easy! Follow these steps:

  1. Click on "Create Ad" in the main menu
  2. Select your ad type (WhatsApp, Link Clicks, Page Likes, etc.)
  3. Set your campaign details including budget and target audience
  4. Review and submit your campaign
  5. Our team will review and launch your campaign within 24 hours

For a detailed guide, check our Getting Started Tutorial.

The minimum daily budget for campaigns is ₦1,900. However, we recommend starting with at least ₦5,000 for better results.

Budget recommendations by ad type:

  • WhatsApp Messages: ₦5,000+ daily
  • Link Clicks: ₦3,500+ daily
  • Page Likes: ₦2,500+ daily
  • Video Views: ₦6,000+ daily

Campaign approval typically takes 2-24 hours depending on the time of submission.

Approval times by submission:

  • Weekdays (9 AM - 6 PM): 2-6 hours
  • Weekdays (after hours): 6-12 hours
  • Weekends: 12-24 hours

You will receive an email notification once your campaign is approved and live.

To add funds to your account:

  1. Go to "Top Up Balance" in the main menu
  2. Select your preferred payment method
  3. Enter the amount you want to add (minimum ₦1,000)
  4. Complete the payment process
  5. Funds are usually available immediately

Accepted payment methods:

  • Bank Transfer
  • Debit/Credit Cards
  • USSD
  • Mobile Money (coming soon)

Yes, you can edit certain aspects of your campaign:

  • Before approval: You can edit everything including budget, targeting, and ad content
  • After approval: You can only increase budget, pause/resume, or duplicate the campaign
  • While running: You can adjust budget and pause at any time

To edit a campaign:

  1. Go to your Dashboard
  2. Find the campaign you want to edit
  3. Click the "Edit" button (if available)
  4. Make your changes and save

If your campaign isn't performing as expected, here are some steps you can take:

  1. Review targeting: Make sure your target audience is correctly defined
  2. Adjust budget: Sometimes increasing the budget can improve performance
  3. Optimize ad content: Try different ad texts or images
  4. Test different ad types: What works for one business may not work for another
  5. Contact support: Our team can provide personalized optimization tips

Remember: It often takes 2-3 days for campaigns to optimize and show best results.

Need More Help?

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Call us during business hours (9 AM - 6 PM WAT)

+234 702 684 4024

Documentation

Browse our comprehensive guides and tutorials

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