Help Center
Find answers to common questions and get support
Getting Started
Learn the basics of creating and managing ad campaigns
Billing & Payments
Questions about payments, refunds, and billing issues
Campaign Management
Create, edit, and optimize your advertising campaigns
Account Settings
Manage your profile, security, and account preferences
Frequently Asked Questions
Creating your first ad campaign is easy! Follow these steps:
- Click on "Create Ad" in the main menu
- Select your ad type (WhatsApp, Link Clicks, Page Likes, etc.)
- Set your campaign details including budget and target audience
- Review and submit your campaign
- Our team will review and launch your campaign within 24 hours
For a detailed guide, check our Getting Started Tutorial.
The minimum daily budget for campaigns is ₦1,900. However, we recommend starting with at least ₦5,000 for better results.
Budget recommendations by ad type:
- WhatsApp Messages: ₦5,000+ daily
- Link Clicks: ₦3,500+ daily
- Page Likes: ₦2,500+ daily
- Video Views: ₦6,000+ daily
Campaign approval typically takes 2-24 hours depending on the time of submission.
Approval times by submission:
- Weekdays (9 AM - 6 PM): 2-6 hours
- Weekdays (after hours): 6-12 hours
- Weekends: 12-24 hours
You will receive an email notification once your campaign is approved and live.
To add funds to your account:
- Go to "Top Up Balance" in the main menu
- Select your preferred payment method
- Enter the amount you want to add (minimum ₦1,000)
- Complete the payment process
- Funds are usually available immediately
Accepted payment methods:
- Bank Transfer
- Debit/Credit Cards
- USSD
- Mobile Money (coming soon)
Yes, you can edit certain aspects of your campaign:
- Before approval: You can edit everything including budget, targeting, and ad content
- After approval: You can only increase budget, pause/resume, or duplicate the campaign
- While running: You can adjust budget and pause at any time
To edit a campaign:
- Go to your Dashboard
- Find the campaign you want to edit
- Click the "Edit" button (if available)
- Make your changes and save
If your campaign isn't performing as expected, here are some steps you can take:
- Review targeting: Make sure your target audience is correctly defined
- Adjust budget: Sometimes increasing the budget can improve performance
- Optimize ad content: Try different ad texts or images
- Test different ad types: What works for one business may not work for another
- Contact support: Our team can provide personalized optimization tips
Remember: It often takes 2-3 days for campaigns to optimize and show best results.